DVGVoIP 911/e911 Emergency Service: Terms of Service


  • The Company: DVGVoIP, its contractors, agents, employees, associates, shareholders, partners and anyone working with or for DVGVoIP and it’s subsidiaries.
  • Customer – You, the person or entity, and it’s contractors, agents, employees, associates, shareholders, partners, or associates using the DVGVoIP service.
  • 911 – Emergency call service typically used for delivering emergency calls to a public safety access point.
  • PSAP: Public Safety Answering Point, VoIP: Voice over IP

Terms & Conditions

Due to recent pursuant FCC rulings and regulations, all customers who are using DVGVoIP services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

All Canadian calls to the National 911 call center are answered by a dispatcher who will access the 911 service provider´s database to pull the location as well as verbally ask the caller for their location before transferring the call to the caller´s PSAP verbally giving the PSAP the location and then connecting the caller. This is the way all VOIP 911 Calls are treated in Canada at the time of this writing (June 2020).

Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.

Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will go through. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. DVGVoIP will do everything within our power to prevent service outages within our network.

In order for e911 address information to be passed to your local PSAP dispatcher, you must confirm and set with DVGVoip the outbound Caller ID value associated with the specific DID(s) you are purchasing e911 service for. Therefore, by agreeing to these Terms & Conditions, you the customer agree to confirm and set the outbound Caller ID number to the DID you have enabled e911 services for when making an outbound 911 emergency call.

By using DVGVoIP’s Enhanced 911 service, the customer agrees that DVGVoIP, it’s contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with DVGVoIP is not held liable for emergency calls failing, even if it is determined that it is the fault of DVGVoIP or it’s associates. Customer further agrees that they will notify their customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the DVGVoIP 911 service of our limitations and make customers agree to not hold DVGVoIP or customer liable.

The customer will be charged a recovery setup fee and a regulatory recovery fee per month for each DID submitted to the e911 database. This fee is not refundable.

DVGVoIP reserves the right to make changes to our site, services, policies and these Terms & Conditions at any time.

DVGVoIP is 3CX Advanced Certified and a 3CX Silver Level Canadian Partner. We expertly deploy business-grade VoIP solutions accessible from any device.  This allows our customers to save money, maximize productivity and seamlessly collaborate and work from anywhere.  We remotely serve businesses nationwide and provide on-site technical support in Northern Western Ontario and beyond.