Where and Why We Collect Personal Information Online
Currently, DVGVoIP collects personal information from users when they register for any of our services.
When you send us an email you provide us with your name and email address, along with any other information you provide in the body of your email. This information may be shared with persons outside of DVGVoIP only when they are required to receive this information to respond effectively to your query. We retain all email correspondence indefinitely for purposes of improvement based on customer feedback.
By providing your e-mail address to us, you are providing your permission for DVGVoIP to send you updates about various services, events and activities run by DVGVoIP.
DVGVoIP is committed to ensuring the protection of personal information of our employees, customers, stakeholders and users of all DVGVoIP web sites. It is fundamental to the way we do business at DVGVoIP in all our relationships, either on or off the Internet: we are committed to keeping personal information accurate, confidential, secure and private.
DVGVoIP’s policy is straightforward: we collect personal information about you only when you knowingly and willingly provide it, and we will not share or otherwise profit from the distribution of personal data beyond the use it was provided to fulfill.
Our practices conform with the Canadian Standards Association (CSA) Model Code for the Protection of Personal Information (CAN/CSA – Q830-06). The code consists of ten inter-related principles which are outlined below.
Principle 1 – Accountability
DVGVoIP is responsible for all personal information under its control including any personal information disclosed to third parties for processing. DVGSystems has established policies and procedures to comply with its own privacy code and has designated one or more persons to be accountable for compliance.
Principle 2 – Identifying Purposes
DVGVoIP will identify the purposes for collecting personal information, before or at the time it is being provided. Personal information will not be used for a purpose not previously identified without further individual consent unless the new purpose is required by law.
Principle 3 – Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information, except where that information is depersonalized for generic demographic analysis.
Principle 4 – Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purposes identified by DVGVoIP.
Principle 5 – Limiting Use, Disclosure and Retention
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
Principle 6 – Accuracy
Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Principle 7 – Safeguarding Customer Information
DVGVoIP protects personal information with safeguards appropriate to the sensitivity of the information.
Principle 8 – Openness
DVGVoIP will make general information about its personal information management policies and practices available to any member of the general public.
Principle 9 – Customer Access
Upon request, DVGVoIP will inform individuals of the existence, use, and disclosure of their personal information and provide access to that information. An individual shall be able to verify the accuracy and completeness of their information and may request that it be amended, as appropriate.
Principle 10 – Handling Customer Complaints and Suggestions
DVGVoIP will provide procedures to receive and respond to complaints or inquiries about policies and practices relating to the handling of personal information.
Limitation of Liability
Complete confidentiality and security are not yet possible over the Internet. Internet use and communications are subject to interception, loss and alteration. On whichever site you provide personal information, a third party can view that information. It is not surprising, for example, that messages to newsgroups have resulted in unsolicited email from spammers. You acknowledge and agree that DVGVoIP shall not be responsible for any damages you may suffer as a result of the transmission of confidential or sensitive information over the Internet and that all such communications will be at your own risk.
We hope you find this statement informative and clear. Please email us using our Contact Us e-mail with any questions or requests for further information. Or, if you prefer, contact us in writing;
279 – 1100 Memorial Avenue
Thunder Bay, ON, P7B 4A3
Individuals can also contact the Privacy Commissioner of Canada in writing at the address provided.
DVGVoIP reserves the right to update and amend this policy as it’s deemed necessary or appropriate to do so. Please check back often to be apprised of any changes.