With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.
- Call Center Reporting – user activity, team queue, SLA and more
- Queue Strategies and real-time statistics – round-robin, hunt by threes and more
- Barge in, listen-in and whisper to agents’ calls
- CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
- 3CX CRM API to develop your own CRM integration
- Live Chat & Talk with your website visitors and offer real-time support